Underwriting Operations Technician – Submissions

Underwriting Operations Technician – Submissions - Chubb External Careers

Underwriting Operations Technician – Submissions - Chubb External Careers Skip to main content. About Us Our Culture Diversity, Equity & Inclusion Join Our Talent Community sitemap I am an employee I am an employee Profile Sign Out American English العربية Deutsch American English Español Français Français canadien Italiano 日本語 한국어 Nederlands Português do Brasil Thai 繁體中文 View More Jobs Underwriting Operations Technician – Submissions Madrid, Spain Be the First to Apply Job Description Role Purpose: To provide the highest standards of quality, service delivery, and accuracy within the Operations function by reviewing instructions received from Underwriters and Underwriting Assistants, accurately entering submission data into systems, and preparing policy documentation. You will support the Operations Manager as a Process Owner for all retained and outsourced processing activities and act as a Subject Matter Expert (SME) for these work elements. Key Responsibilities: Active Listening: Collaborate with Underwriters, Underwriting Assistants, and brokers, ensuring clear communication and understanding of instructions to accurately process submissions and policy documentation. Attention to Detail: Create submissions in systems by extracting information from broker documents and internal emails, ensuring accuracy and thoroughness in data entry. Prepare required policy documentation within agreed SLAs and quality standards, maintaining a high level of precision. Operational Excellence: Undertake audits and Quality Control checks of both retained and outsourced work elements to ensure the highest standards of delivery. Oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings, identifying opportunities to improve efficiency. Data Analysis: Review and monitor outsourced work elements, track root cause analysis of inefficiencies, and make recommendations for continuous improvement. Produce system over-limit reports and daily SOX reporting for Team Leader sign-off, leveraging data insights to ensure compliance and accuracy. Business Partnership & Consulting: Act as a trusted advisor by proactively gaining and developing knowledge of all P&C lines of business to facilitate accurate processing for both retained and outsourced work elements. Customer Knowledge: Support Credit Control with the management of credit referrals within agreed limits of authority, ensuring customer needs are met efficiently. Multi-tasking and Prioritization: Manage multiple tasks, including processing broker closings, monitoring outsourced work, and quality-checking booking requests, while adapting to changing priorities and deadlines. Records Management: Maintain accurate records of submissions, policy documentation, and monthly global RI treaty input to the Registration System within agreed timescales. Service Delivery Effectiveness: Ensure timely completion of tasks and adherence to SLAs, measuring and evaluating the effectiveness of service delivery to meet desired standards. Troubleshooting: Identify and resolve issues in outsourced work elements, diagnosing problems, determining resolutions, and implementing effective solutions. Time Management: Structure and control time effectively to meet deadlines for audits, reporting, and processing activities. Continuous Improvement: Adopt an ethos of continuous review to improve processes, automate tasks, simplify workflows, and eliminate non-value steps. Qualifications Knowledge & Experience: Native/bilingual level in French and professional level in English is a must. Experience in a processing role, particularly in following written instructions, data entry, and document/report drafting. Previous Commercial Insurance experience is preferred, with familiarity in P&C lines of business. This role is ideal for individuals who are detail-oriented, customer-focused, and eager to contribute to operational excellence in a dynamic and collaborative environment. Join us and make a meaningful impact on the efficiency and quality of our underwriting operations! What we offer in return: 30+ days of vacation a year 2 days working from home option + additional flexible days Working from home allowance Entry time flexibility Meal allowance Pension plan Gympass Comprehensive Learning & Development offer Integrity. Client Focus. Respect. Excellence. Teamwork Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. Diversity & Inclusion At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Chubb Spain must be legally authorized to work in Spain. Apply Now Job Info Job Identification 27109 Job Schedule Full time Regular or Temporary Regular Job Category Processing Services Business Unit Spain Legal Employer Chubb European Group SE Spanish Branch Posting Date 2025-10-27 06:05:00 · MapTiler · OpenStreetMap contributors · Oracle Corporation Terms Legal Notices Use command and scroll to zoom the map Use two fingers to move the map Avenue Avenida Manoteras 12, Madrid, 28050, ES Copy to Clipboard Similar Jobs Underwriter Operations Technician - Submissions (French & Dutch Speaker) Madrid, Spain Posted on 2025-08-05 Be the First to Apply Underwriting Operations Technician Madrid, Spain Posted on 2025-10-24 Underwriter Operations Technician – Submissions (12 months contract - French Speaker) Madrid, Spain Posted on 2025-09-25 Underwriter Operations Technician German Speaker Madrid, Spain Posted on 2025-04-22 See More Jobs Privacy Policy CA Privacy Policy Terms of Use Licensing Information Privacy Policy CA Privacy Policy Terms of Use Licensing Information

• Active Listening
• Attention to Detail
• Operational Excellence
• Data Analysis
• Business Partnership & Consulting
• Customer Knowledge
• Multi-tasking and Prioritization
• Records Management
• Service Delivery Effectiveness
• Troubleshooting
• Time Management
• Continuous Improvement

• Native/bilingual level in French and professional level in English
• Experience in a processing role, particularly in following written instructions, data entry, and document/report drafting
• Previous Commercial Insurance experience is preferred, with familiarity in P&C lines of business

• 30+ days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Meal allowance
• Pension plan
• Gympass
• Comprehensive Learning & Development offer